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WHAT WE DO

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The 4wrd Process

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We prefer to start every client partnership with a strategic conversation between our Consultants and your key business stakeholders to determine an appropriate path 4wrd for your organization.

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4 Pillars to understanding each client and its situation:

  • People

  • Processes

  • Current technology

  • Pain Point(s)

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Workshop:  Collaboration with your team members to gather requirements and begin developing a project plan.

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Recommendations:

Strategy, discovery and planning lead to a comprehensive project plan and strategic roadmap to address both the near-term milestones for success and the long-term vision to ensure that you realize the true value of your investment.

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Delivery:

Our consultants possess subject matter expertise around process improvement and automation and are passionate about delivering the most efficient solutions to our clients.

HOW WE WORK

We prefer to utilize proven DevOps processes to deliver results for our clients.  Often we work with diverse teams that span operational functions and necessitate the use of flexible approaches to project delivery.  We are especially passionate about bringing DevOps processes to teams that have not used them before to deliver continuous and measurable results.  Already have a mature Development organization?  Let us help you with your specific needs, we will fit in perfectly.

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OUR SERVICES

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Managed Services

4wrd Managed Services are designed to help you and your organization maintain focus on your core business decisions while we focus on the grunt work.  This also gives you access to an array of skill sets ranging from Project Management to specific Process Experts to Certified ServiceNow Application experts with the ability to scale up and down as needed to address different areas of the platform, all without having to hire multiple skill sets full-time on your team.

Staff Augmentation

4wrd can provide your team with dedicated resources for a specified amount of time.  You have access to Certified ServiceNow Developers and Administrators in various areas of the platform and industry experience across most of the enterprise to include: IT, Finance, Security, Customer Service.

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Professional Services & Projects

4wrd Consulting and Professional Services means projects are at the core of what we do.  ServiceNow is a platform with endless capabilities and use cases, which means the project opportunities are also vast.  We provide scoped projects that vary from implementations to custom application development to integrations with a variety of systems.  Our Project List is constantly expanding as we continue to partner with more organizations.

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Some of our past successes include:

  • ServiceNow Implementation Projects (ITSM, SPM, CSM, HCLS-SM)

  • Bespoke Business Applications (Integrations, Procurement​, Service Management)

  • Custom Service Portals (Self Service, HR, Customer Service, UI Integrations)

  • Enhancements and Customization to existing ServiceNow Products

  • Application Development and customizations within the ServiceNow MSP Architecture

  • Creating DevOps teams and training new ServiceNow Administrators

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